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Customer Support Engineer - Level 2

About the company Celonis is a global leader in process mining and process intelligence software, helping enterprises find and fix inefficiencies in their operations. Role at a glance • Role: Customer Support Engineer - Level 2 • Type: Full-time • Location: Bangalore, India • Experience: 6+ years of industry experience • Pay: As per company norms What you'll do • Analyse, diagnose and resolve complex technical issues for customers • Work closely with Product and Engineering teams on escalations • Own recovery of critical customer problems end to end • Help improve support processes and product quality Skills we're looking for • 6+ years of relevant industry experience in technical support or engineering • Strong troubleshooting and root-cause analysis skills • Good understanding of enterprise software, databases and integrations • Clear communication with customers and internal teams • Full requirements are listed on the company's apply page How to apply Click Apply to go to the company's official careers page and submit your application there.