Customer Support Specialist (Bengaluru, India)
- Company: Figma
- Location: Bengaluru, India
- Type: full time
- Experience: 2+ years
- Skills: Customer Support, Zendesk, Troubleshooting, Written Communication, SaaS
- Apply by: 12 Nov 2026
About the company Figma is a collaborative design platform used by teams worldwide to design, prototype and build products together. Role at a glance • Role: Customer Support Specialist • Type: Full-time • Location: Bengaluru, India • Experience: 2+ years in a customer support role • Pay: As per company norms What you'll do • Resolve customer tickets in Zendesk, mostly by email • Help users with account access, sharing and file permission issues • Troubleshoot technical issues across the Figma product suite, from prototypes to AI tool connections • Share customer feedback with product teams Skills we're looking for • 2+ years of customer support experience, ideally at a software company • Strong written communication in English • Technical troubleshooting skills • Experience with Zendesk or similar ticketing tools is a plus How to apply Click Apply to go to the company's official careers page and submit your application there.