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Product Support Consultant - L1/L2 Client Support (Night Shift)

About the company Zenoti is a cloud-based software platform for the beauty, wellness and fitness industry, used by thousands of spas, salons and clinics worldwide. Role at a glance • Role: Product Support Consultant - L1/L2 Client Support (Calls), Night Shift • Type: Full-time • Location: Hyderabad, Telangana • Experience: 2–5 years supporting web-based enterprise applications • Shift: Night shift (team works 24x7x365) • Pay: As per company norms What you'll do • Help customers use Zenoti effectively to run their business • Handle L1/L2 support over calls for a web-based enterprise application • Troubleshoot product issues and guide customers to resolution • Work in a 24x7 support team on night shifts Skills we're looking for • 2–5 years supporting web-based enterprise applications • Strong troubleshooting and problem-solving skills • Clear spoken and written communication with customers • Comfort working night shifts • Full requirements are listed on the company's apply page How to apply Click Apply to go to the company's official careers page and submit your application there.