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Senior Support Engineer

About the company Elastic is the search AI company behind Elasticsearch and the Elastic Stack, used for search, observability and security by thousands of organisations. Role at a glance • Role: Senior Support Engineer • Type: Full-time • Location: Bangalore, India • Experience: 5+ years in technical support, system administration or a related customer-facing role • Pay: As per company norms What you'll do • Service technical customer issues within contractual SLAs and drive them to resolution • Build and maintain strong relationships with customers through technical support • Troubleshoot Elasticsearch and Elastic Stack deployments • Work with engineering teams on complex escalations Skills we're looking for • 5+ years (7+ for senior levels) in technical support, system administration or similar • Technical background in systems administration, network engineering or software engineering • Strong verbal and written communication in English • Experience with Linux, networking and distributed systems is a plus How to apply Click Apply to go to the company's official careers page and submit your application there.