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Support Analyst II

About the company Anaplan is a cloud planning platform that helps enterprises connect finance, sales, supply chain and workforce planning. Role at a glance • Role: Support Analyst II • Type: Full-time • Location: Gurugram, India • Experience: Early-career, at least 2–3 years of relevant experience • Pay: As per company norms What you'll do • Investigate and diagnose complex technical issues raised through support tickets • Build deep product knowledge across Anaplan's platform and tools, including Grafana • Handle multiple issues at once as priorities shift • Work with engineering teams to resolve customer problems Skills we're looking for • 2–3 years of experience in technical support, SaaS platforms or complex data systems • Experience with monitoring tools such as Grafana, or willingness to learn • Adaptability and ability to manage multiple concurrent issues • Strong troubleshooting and communication skills How to apply Click Apply to go to the company's official careers page and submit your application there.