Support Specialist, R1
- Company: Airbnb
- Location: Gurugram, India
- Type: full time
- Experience: 2+ years
- Skills: Customer Support, International Voice Process, Communication, Problem Solving, Empathy
- Apply by: 12 Nov 2026
About the company Airbnb is a global travel community that connects millions of hosts and guests for stays and experiences around the world. Role at a glance • Role: Support Specialist, R1 (Resolution Specialist) • Type: Full-time • Location: Gurugram, India (onsite) • Experience: Graduate with at least 2 years of international voice process experience • Pay: As per company norms What you'll do • Be the first point of contact for Airbnb guests and hosts in the customer support volume tiers • Resolve customer issues quickly, ideally on first contact • Provide accessible, easy-to-find support and help in urgent situations • Deliver a consistent, caring support experience Skills we're looking for • Graduate with a minimum of 2 years of international voice process experience • Excellent spoken and written English • Strong problem-solving and empathy • Ability to handle high volumes calmly and accurately How to apply Click Apply to go to the company's official careers page and submit your application there.